Terms of Use for the Design & Solution Online Store

These terms govern the use of the website, customer accounts, and the ordering system at www.design-solution.cz, operated by Design & Solution s.r.o.

Rights and obligations related to the purchase of goods, particularly price, payment, delivery, withdrawal from the contract, and complaints, are governed by separate Terms and Conditions of the Online Store.

1. Definitions

1.1. The Operator is the company Design & Solution s.r.o., whose identification details are provided in Article 2.

1.2. The User is any person who visits or uses the online store, its content, customer account, contact forms, or ordering system.

1.3. The Buyer is a user who submits an order to the seller through the online store.

1.4. The Seller is the entrepreneur identified in the online store's terms and conditions with whom the buyer enters into a purchase contract.

1.5. The Online Store means the website and ordering system available at the domain www.design-solution.cz.

1.6. Customer Account means the user interface created by registration, allowing, in particular, management of data, order overview, and use of other available functions.

2. Identification and Contact Details of the Operator

Design & Solution s.r.o.
Registered office: Zbraslavská 12/11, Malá Chuchle, 159 00 Prague 5
Company ID (IČO): 19727607
VAT ID (DIČ): CZ19727607
Company registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, Insert 390688
Data Box ID: wvi97kp
Telephone: +420 514 514 934
Email: eshop@design-solution.cz

The operator's registered office is neither a collection point nor an address for returns or complaints. Contact and delivery details for purchase, withdrawal, and complaints are specified in the Terms and Conditions and Complaints Procedure.

3. Role of the Operator and the Ordering System

3.1. The operator is responsible primarily for running the website, displaying the product offer, technical functioning of the cart, the ordering process, customer accounts, forms, and related electronic communications.

3.2. The product offer published in the online store is an offer from the seller named in the terms and conditions. An order submitted via the online store is intended for this seller.

3.3. Confirmation of the order, information on its status, and other notifications may be technically sent via the operator’s system on behalf of the seller. This does not cause the operator to become a party to the purchase contract.

3.4. The seller is primarily responsible for accepting and fulfilling orders, receiving payment, issuing tax documents, delivering goods, handling withdrawal and complaints, and compliance of goods with legal requirements.

3.5. The operator is responsible for properly fulfilling its own obligations related to the operation of the online store and customer service. It is not liable for the seller’s obligations under the purchase contract unless explicitly assumed.

3.6. Before submitting an order, the user is informed about the identity of the seller and who the purchase contract is concluded with.

4. Ordering System

4.1. The online store allows the user to select goods, choose available delivery and payment methods, enter data necessary to process the order, and submit the order to the seller.

4.2. Before sending the order, the user may check and correct the entered data.

4.3. A technical record of the order is stored in the operator’s system and made available to the seller to the extent necessary to conclude and fulfil the purchase contract.

4.4. The operator may contact the user regarding matters related to technical processing of orders, account operation, service security, customer service, or forwarding requests to the seller.

4.5. Information about concluding the purchase contract, payment terms, delivery of goods, and buyer rights are included in the online store's Terms and Conditions.

5. Registration and Customer Account

5.1. Purchases may be allowed with or without registration depending on the current online store settings.

5.2. The user is obliged to provide truthful and current data while registering and using the account. Changes must be reflected in the customer account without undue delay or notified to the operator.

5.3. Access to the account is protected by login credentials. The user must protect these from being accessible by others and immediately report any suspected misuse to the operator.

5.4. The user is liable for activities performed via their account if enabled by breach of the duty to protect access data. This does not affect the operator’s responsibility for system security.

5.5. The operator may temporarily restrict or cancel an account especially if:

• the user uses the account contrary to legal regulations or these terms;
• the user seriously compromises the security or functionality of the online store;
• there is reasonable suspicion of fraudulent or abusive conduct;
• the user requests account cancellation;
• the account is long-term inactive and its retention is unnecessary.

5.6. If the situation does not require immediate security or legal intervention, the operator shall reasonably warn the user prior to account cancellation.

5.7. Account cancellation does not affect already concluded purchase contracts, statutory archiving obligations, or rights and duties arising before cancellation.

6. Rules for Using the Online Store

6.1. Users must not use the online store in a manner that:

• violates laws or the rights of others;
• disrupts or may disrupt its security, availability, or functionality;
• unauthorisedly obtains data, access credentials, or access to non-public parts of the system;
• spreads harmful code, automated attacks, unsolicited messages, or unduly burdens the system;
• misuses customer accounts, discount mechanisms, ordering process, or contact forms.

6.2. Automated crawling of public web parts by common search engines is not prohibited. Other automated data or content extraction is only permitted within legal limits or with the operator’s prior consent.

6.3. The operator may adopt appropriate technical and organisational measures against system abuse, including access restrictions, provided it does not disproportionately infringe on the rights of legitimate users.

7. Availability and Changes to the Online Store

7.1. The operator strives for continuous availability of the online store but cannot guarantee uninterruptible or error-free operation.

7.2. Access may be temporarily limited due to maintenance, updates, fault removal, security incidents, internet provider outages, or other circumstances beyond the operator’s reasonable control.

7.3. The operator may change the appearance, content, technical solutions, and individual functions of the online store. Such changes do not affect concluded purchase contracts or users’ acquired rights retroactively.

7.4. Where possible and reasonable given the nature of a change, the operator shall inform users of significant planned limitations or service discontinuation in advance.

7.5. Limitations of liability in these terms do not apply to the extent they cannot be validly agreed under law, especially regarding damage caused intentionally or through gross negligence.

8. Online Store Content and Intellectual Property

8.1. Texts, photographs, graphics, videos, logos, databases, software, and other online store content are protected by law and belong to the operator or authorised persons.

8.2. Users may use the content for personal use and to select and purchase goods. Without consent from the rights holder, contents may not be copied, published, modified, sold, or used for commercial purposes without authorisation.

8.3. If a specific document, photograph, or other content carries a different licence or usage condition, that special arrangement applies.

8.4. If a user believes online store content infringes their rights, they may contact the operator at eshop@design-solution.cz.

9. Personal Data and Cookies

9.1. The operator processes users’ personal data primarily to run the online store, manage customer accounts, technically process orders, ensure security, communicate with users, and fulfil legal obligations.

9.2. Data needed to conclude and fulfil the purchase contract are transferred to the seller. The operator and seller may be separate data controllers for different processing purposes.

9.3. Details on processing scope, legal bases, recipients, retention periods, and user rights are regulated in separate privacy policies available in the online store.

9.4. Use of cookies and similar technologies is governed by separate cookie information and consent settings accessible via the online store.

9.5. Commercial communications are sent only under conditions laid down by law. Recipients can easily and freely refuse their receipt at any time. Acceptance of these terms alone does not constitute consent to receiving commercial communications.

10. Queries, Complaints, Withdrawal, and Returns

10.1. Queries and complaints related to the operation of the online store or customer account can be sent to the operator using the contact details provided in Article 2.

10.2. Withdrawal from the purchase contract, product complaints, requests for a refund and other claims arising from the purchase can be submitted through the Design & Solution customer service. Their legal framework is governed by the terms and conditions and the complaints procedure.

10.3. The operator shall forward any request intended for the seller without undue delay. If accepted as the authorised contact point, the request is deemed to have been submitted on the date of its delivery to the operator.

10.4. The operator and the seller may cooperate as necessary to handle the user's request in compliance with data protection legislation.

11. Out-of-court resolution of consumer disputes

11.1. If a dispute arises between the consumer and the operator regarding the use of the online store or customer account that cannot be resolved by mutual agreement, the consumer may submit a proposal for out-of-court resolution of the consumer dispute.

11.2. The competent body for out-of-court consumer dispute resolution is:

Czech Trade Inspection Authority
Central Inspectorate – ADR Department
Gorazdova 1969/24
120 00 Prague 2
e-mail: adr@coi.gov.cz
web: coi.gov.cz/informace-o-adr/

11.3. Disputes relating to the purchase contract are conducted with the seller as stated in the terms and conditions, unless the dispute concerns the operator’s own conduct.

11.4. A proposal must be submitted no later than one year from the date the consumer first asserted their right, which is the subject of the dispute, with the relevant trader.

11.5. The European Online Dispute Resolution (ODR) platform has been discontinued and is no longer available for submitting proposals.

12. Final provisions

12.1. These terms and conditions are governed by the laws of the Czech Republic. The choice of Czech law does not deprive the consumer of protection afforded by the mandatory provisions of the law of their habitual residence, where applicable.

12.2. If any provision of these conditions is invalid or ineffective, this shall not affect the validity and effectiveness of the remaining provisions.

12.3. The operator may amend these terms and conditions in the future. Changes shall have no retroactive effect on concluded purchase contracts or rights established prior to the change taking effect.

12.4. These terms and conditions are effective from 18 July 2026.